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Privacy Policy

Effective Date: [05/09/2019]

 

CleaningExpert ("we", "us", "our") is committed to protecting the privacy and security of our clients and users. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you use our services, including our website, mobile app, or any other platform.

 

1. Information We Collect

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We collect various types of information to provide and improve our services, including:

  • Personal Information: Name, phone number, email address, home address, and any other information you provide when booking our services or contacting us.

  • Payment Information: Credit or debit card details, billing address, and other relevant payment details.

  • Service Information: Information related to your cleaning preferences, schedule, and any specific instructions for our cleaning teams.

  • Automatically Collected Information: When you visit our website, we may collect information like your IP address, browser type, device information, and pages visited using cookies or other tracking technologies.

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Mobile Information: We do not sell your personal information, including mobile data, to third parties.

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2. How We Use Your Information

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The information we collect is used for the following purposes:

  • Service Delivery: To schedule, manage, and perform cleaning services according to your preferences.

  • Communication: To send you service confirmations, appointment reminders, feedback requests, and promotional offers.

  • Payments: To process payments securely and provide you with receipts or billing information.

  • Customer Support: To respond to inquiries, handle complaints, and provide ongoing customer service.

  • Marketing: To send you promotional messages or offers (with your consent), such as discounts or updates about our services.

 

3. How We Share Your Information

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We do not sell or rent your personal information. We may share your information in the following cases:

  • With Service Providers: We may share your information with third-party service providers who assist us with our operations, such as payment processors or customer support teams.

  • Legal Compliance: We may disclose your information if required by law or in response to valid requests from law enforcement authorities.

  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal information may be transferred as part of the transaction.

 

4. Data Security

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We take appropriate technical and organizational measures to protect your personal information from unauthorized access, loss, or misuse. However, please note that no method of transmission over the internet or method of electronic storage is 100% secure.

 

5. Your Rights and Choices

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  • Access and Correction: You can access, update, or correct your personal information by contacting us at [Insert Contact Information].

  • Opt-Out: You may opt-out of receiving promotional messages by following the unsubscribe instructions in those communications or contacting us directly.

  • Cookies: You can control cookies through your browser settings or other tools. Disabling cookies may affect the functionality of our website.

 

6. Children's Privacy

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Our services are not directed at children under the age of 13, and we do not knowingly collect personal information from children. If we learn that we have collected information from a child under 13, we will delete that information promptly.

 

7. Changes to This Privacy Policy

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We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the effective date at the top of the policy will be updated accordingly.

 

8. Contact Us

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If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:

CleaningExpert
3500 291st ST Auburn, WA 98001
(206) 746-3828
cleaningexpertco@gmail.com

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